TouchUp Update: RAW images and iTunes Rewind
December 17th, 2010 by ChrisAs we start to wind down and settle into the holiday season here at RS HQ, we have a couple of quick updates for you about our newest app: TouchUp for iPad.
Problems with RAW images
A few of our users have reported problems importing RAW photos into TouchUp after updating to iOS 4.2 on their iPads. Some photos in the RAW format will result in a very low resolution image when imported from the Photo Library. The resulting image is about the size of a thumbnail (less than 200 pixels on a side) and when scaled up to fit the display in TouchUp will immediately look very pixelated. In our testing here and with the reports we have had from users so far, the problem seems to be only occurring with RAW images from Nikon cameras (the .NEF format).
It appears that something changed between iOS 3.2 and 4.2 that has caused this problem. If you have seen this behavior, we suspect you have also encountered similar issues with other applications when trying to use the same RAW images. We have reported the issue to Apple and have been working with them to resolve the problem, but the process has been slow so far. We are also continuing to look into ways to work around the issue independently.
When we have more news we will be sure to share it here. If you happen to have encountered this problem with RAW images from other vendors besides Nikon, be sure to let us know here so we can communicate that to Apple as well.
TouchUp Featured in iTunes Rewind for 2010
In some slightly better news, we were thrilled to find that TouchUp was featured as one of the apps in the iTunes Rewind promotion on the App Store. The Hot Trends in Apps block featured prominently at the top of the store lists several categories of iPad apps that were big movers on the App Store in 2010. TouchUp is one of the apps selected for the Pen and Brush section! We couldn’t be more thrilled. Thanks to Apple and all of you for a great launch of TouchUp in 2010.
If you have any comments or questions about TouchUp, be sure to let us know. Enjoy the holidays and see you again in 2011.




